Hello - I've been tasked with modifying the statuses we use in RT (we are running RT 4.2.12).
I found the lifecycles document, but have a question regarding statuses. I'm being asked to make statuses such as "Pending User", "Pending Vendor", "Under Consideration", etc... Is it wise to have a multi-word status. In all the documents it appears that every status is a single word (i.e., pending, considering, processing). Would it be wise to stick with a single word for my statuses? Max -- Max McGrath <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21> Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu