On Tue, Jan 26, 2016 at 4:18 AM, wajdi <wajdi.othmani...@gmail.com> wrote: > Here the code of the template “Autoreply” > > > > Subject: AutoReply: {$Ticket->Subject} > > > > > > Greetings, > > > > This message has been automatically generated in response to the > > creation of a helpdesk call: > > > > "{$Ticket->Subject()}", > > > > a summary of which appears below. > > > > There is no need to reply to this message right now. Your ticket has been > > assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string > > in the subject line of all future correspondence about this issue. > > > > { > > *RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar; > > > > > > if (($Transaction->CreatorObj->id != $RT::Nobody->id) && > > (!$Transaction->CreatorObj->Privileged) && > > ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*') > > ) { > > > > > > > > my $user = RT::User->new($RT::SystemUser); > > $user->Load($Transaction->CreatorObj->Id); > > my ($stat, $pass) = $user->SetRandomPassword(); > > > > > > > > if (!$stat) { > > $OUT .= > > > > "An internal error has occurred. RT was not able to set a password for you. > > Please contact your local RT administrator for assistance."; > > > > > > } > > > > > > $OUT .= " > > You can check the current status and history of your requests at: > > > > > > ".$RT::WebURL." > > > > > > When prompted, enter the following username and password: > > > > > > Username: ".$user->Name." > > Password: ".$pass." > > > > "; > > } > > } > > > > > > Thank you. > > {$Ticket->QueueObj->CorrespondAddress()} > > > > > > ------------------------------------------------------------------------- > > {$Transaction->Content()} > > > > > > > > When I copied and pasted this exactly as-is to my default "Autoreply" > template, it put the content in the Subject line. Why ? I don’t understand
Does it have anything to do with the leading space of the first line of content? -m