On Wed, Jan 27, 2016 at 2:23 PM, Joseph Mays <m...@win.net> wrote: > I have a new installation of rt42 that I am setting up under FreeBSD. Setup > and install went seamlessly, but there is a problem. > > I set it up and created a user. When I first logged in as that user, the > “General” default queue was showing up in queue ticket creation for the > users. > > I was getting the cross reference error because I was starting at the > command line running port 8080. I fixed that in the config, logging in > again, I noticed that the queue dropdown list was no longer being populated > in quick ticket creation. The field was blank. No “General” queue and > nothing in the drop down list. I logged out, logged in as root, and there it > was. I added a queue to the list, logged back in as user, no list, > completely empty. Back as root, both items were in the list again. > > I out the config item that was causing the cross reference error, but it did > not fix the problem. Now it doesn’t matter whether or not it’s set, the > queue list is not being populated when I am logged in as a user. All the > queue entries are there when I log in as the rt root user though. > > Of course, the obvious conclusion is that it has nothing to do with that > setting, something else is causing the problem, but I have no idea what that > might be.
Your regular user may not have the permissions to see the queue. -m --------- RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016