Hi There, I've created on my web site a form to get some information from my customers and send this by mail. I've received the email's and the ticket get created in the right queue.... except that the custom field value I pass.
If I send by Outlook as a plan text mail, its works well and the custom field values get set....amazing! I have over to 120 fields on this process as well. My Header and Body: $headers .= "\nMIME-Version: 1.0\n" . "Content-Type: multipart/mixed;\n" . " boundary=\"{$mime_boundary}\""; // multipart boundary $message .= "This is a multi-part message in MIME format.\n\n" . "--{$mime_boundary}\n" . "Content-Type: text/plain; charset=\"ascii\"\n" . "Content-Transfer-Encoding: 8bit\n\n" . $message . "\n\n"; $message .= "--{$mime_boundary}\n"; Anyone thoughts are appreciated Marcelo Calado. My template: Year|Body|Year-> (.+)$||q| Amended Individual Income|Body|Amended Individual Income-> (.+)$||q| Amended By TBS|Body|Amended By TBS-> (.+)$||q| ID Number|Body|ID Number-> (.+)$||q| And other +100 fields My Body: Year-> 2015 Amended Individual Income-> Yes Amended By TBS-> Yes ID Number-> 857-248 My Header from Outlook: MIME-Version: 1.0 X-Mailer: Microsoft Outlook 16.0 Received-SPF: pass (google.com: domain of myu...@mysite.com designates 173.201.192.238 as permitted sender) client-ip=199.201.192.238; Content-Language: en-us content-type: text/plain; charset="utf-8" X-Received: by 10.98.68.193 with SMTP id m62mr5183043pfi.130.1454529394768; Wed, 03 Feb 2016 11:56:34 -0800 (PST) Message-ID: <068d01d15ebc$fbd72aa0$f3857fe0$@tbstaxservices.com> Received: by 10.27.153.139 with SMTP id b133csp59489wle; Wed, 3 Feb 2016 11:56:34 -0800 (PST) Received: from p3plsmtpa07-09.prod.phx3.secureserver.net (p3plsmtpa07-09.prod.phx3.myserver.net. [173.201.192.238]) by mx.google.com with ESMTPS id hs5si11001698pac.243.2016.02.03.11.56.33 for <mym...@mail.com> (version=TLS1_2 cipher=AES128-SHA bits=128/128); Wed, 03 Feb 2016 11:56:34 -0800 (PST) Received: from TBSPC3 ([96.81.77.182]) by myserver.net with id DvwZ1s0043vzp0G01vwZnW; Wed, 03 Feb 2016 12:56:33 -0700 Authentication-Results: mx.google.com; spf=pass (google.com: domain of mym...@misite.com designates 173.201.192.238 as permitted sender) smtp.mailfrom=mym...@mysite.com Subject: 88978978978978978 Return-Path: <mcal...@tbstaxservices.com> Thread-Index: AdFevPmEs61bTMpRRCegCvqUjvtg5g== Date: Wed, 3 Feb 2016 14:56:33 -0500 Content-Transfer-Encoding: 7bit From: "Marcelo Calado marc...@marcelo.com> X-RT-Original-Encoding: ascii Content-Length: 95 My Header from PHP Form: content-type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit X-RT-Original-Encoding: ascii Content-Length: 1754 --------- RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016