We upgraded to 4.2.12 and everything looked ok. However, we are now unable to submit tickets via email using rt-mailgate. I have seen many posts but none of the proposed solutions seem to work. We are using the same command as we did in 3.8.7 for sendmail . Here is our setup.
Perl: 5.16.3 Rt-mailgate is using sendmail testemail: "|/apps/rt4/bin/rt-mailgate \ --queue 'General' --action correspond \ --url https://requesttracker.edu/ --no-verify-ssl" In RT_SiteConfig.pm Set($WebFallbackToRTLogin, "true"); Set($WebRemoteUserAutocreate, 1); Error: Command line : not ok - Could not load a valid user RT debug log; [20557] [Tue Feb 9 18:36:23 2016] [warning]: Use of uninitialized value $NewSubject in scalar chomp at /apps/rt4/sbin/../lib/RT/Interface/Email.pm line 1374. (/apps/rt4/sbin/../lib/RT/Interface/Email.pm:1374) [20557] [Tue Feb 9 18:36:23 2016] [error]: Couldn't parse or find sender's address (/apps/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74) [20557] [Tue Feb 9 18:36:23 2016] [error]: Could not record email: Could not load a valid user (/apps/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75) --Dale --------------------------------------- Dale Poulter Coordinator, Search and Core Services Library Digital Services Vanderbilt University 419 21st Avenue South, Room 812 Nashville, TN 37203-2427 (615)343-5388 (615)207-9705 (cell) dale.poul...@vanderbilt.edu<mailto:dale.poul...@vanderbilt.edu>
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