Hey Jordan, On Wed, Feb 10, 2016 at 4:56 AM, Jordan Taylor via rt-users <rt-users@lists.bestpractical.com> wrote: > >> Any help here means alot! Im on the latest version of RT. >> >> What I want to do is, I want the script to automatically set the owner based >> on the custom field which there are a few users that need made owner of >> certain values. >> >> The example script that I have is as follows however it doesn’t work? ; >> >> >> >> #---------------------------------------------------------------------------- >> # Custom action Preparation Code: >> #---------------------------------------------------------------------------- >> # >> # set new ticket owner id value >> # >> # 42 - Frank >> # 148 - Bob >> # 5125 - Sally >> # 9324 - Roberta >> # 73886 - Ted >> # >> >> my %orgs = qw( >> Budget-Direct 148 >> Budget-Indirect 148 >> Controller-AP 5125 >> Controller-AR 73886 >> Controller-GA 148 >> Controller-PR 42 >> Facilities 42 >> Field OPS 42 >> OCFO-Other 42 >> Procurement 9324 >> Property 9324 >> SPO 73886 >> Travel 5125 >> Other 42 >> ); >> >> my $cf = new RT::CustomField($RT::SystemUser); >> $cf->LoadByName(Queue => $ticket->QueueObj->id,Name => "CFO-Org"); >> return 0 unless $cf->id; >> my $cfvalue = $ticket->FirstCustomFieldValue('CFO-Org');
The code looks sensible. Try adding some logging to see what is going on: RT->Logger->error($cfvalue); >> my $ownerid = $orgs{$cfvalue}; RT->Logger->error($ownerid); >> # set Ticket Due date & Owner ID >> >> $ticket->SetOwner($ownerid); >> >> return 1; Cheers, -m --------- RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016