> Could you try adding this as well? > > Set( $ExternalAuth, 1 ); > >> I'd be grateful for any ideas or pointers! > > Please let us know if that gets you back up and running. We’ll do a better > job about this in 4.4.1.
We're the same here. Running RT with upgrading since 2003. Very few gotchas along the way, i.e. not reading release notes. Hit this today (should have waited for 4.4.1 :-) ) via fetchmail (that subroutine is there): ------ RT server error. The RT server which handled your email did not behave as expected. It said: Undefined subroutine &RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo called at /opt/rt4/sbin/../lib/RT/User.pm line 787. Stack: [/opt/rt4/sbin/../lib/RT/User.pm:786] [/opt/rt4/sbin/../lib/RT/User.pm:699] [/opt/rt4/sbin/../lib/RT/User.pm:134] [/opt/rt4/sbin/../lib/RT/User.pm:531] [/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:100] [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:338] [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:224] [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] After adding Set( $ExternalAuth, 1 ); all our stuck mails are now creating tickets for sales/support that haven't emailed us before. I can't see Set( $ExternalAuth, 1 ); in RT_Config.pm as an example? Thanks. -- http://www.suretecsystems.com/services/openldap/ http://www.surevoip.co.uk --------- RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016
