I'm trying to upgrade from 4.2.0 > 4.4.0 on Ubuntu Server 15.10 and have been running into some snags. The first was that I had "ExternalAuthId" with values in my RT4 database, as I was using that plug-in. Once I dropped that table I was able to continue upgrading. However, my upgrade has stalled at the following:
*Upgrade from 4.3.12 to 4.3.13 (Incomplete) Fri Feb 26 08:31:50 2016 4.4.0* *Schema updates from /tmp/rt-4.4.0/etc/upgrade/4.3.13 (Incomplete) Fri Feb 26 08:31:50 2016 4.4.0* I get the following error when running "make upgrade-database:" *Processing 4.3.13Now populating database schema.[16494] [Fri Feb 26 16:48:54 2016] [critical]: DBD::mysql::st execute failed: Can't DROP 'IssueStatement'; check that column/key exists at /tmp/rt-4.4.0/sbin/../lib/RT/Handle.pm line 552. (/tmp/rt-4.4.0/sbin/../lib/RT.pm:390)DBD::mysql::st execute failed: Can't DROP 'IssueStatement'; check that column/key exists at /tmp/rt-4.4.0/sbin/../lib/RT/Handle.pm line 552.Makefile:391: recipe for target 'upgrade-database' failedmake: *** [upgrade-database] Error 9* Listing the Tables in my RT4 database doesn't show any such table, nor does listing all rows in each column. I assume the error is because IssuerStatement doesn't exist, so it fails. However, I am completely clueless to this reference. Any help on this issue would be greatly appreciated, as I have another RT server at another School that will have the same issue. Thanks! Sincerely, Aaron Lush Network Administrator South Central Community School Corporation (219) 767-2266 ext. 1111 -- Email Confidentiality Notice: This email message, including all attachments, is for the sole use of the intended recipient(s) and contains confidential information. If you are not the intended recipient, you may not use, disclose, print, copy or disseminate this information. Please reply and notify the sender, delete the message and any attachments and destroy all copies.
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