Some of our users find the RT web gui complex, and also ineffective for some use-cases. I have been tasked to investigate alternative GUIs for RT.
The "criticism" relates to the fact that some fields are irrelevant for some users and should be possible to suppress, and also that the default ticket display does not allow editing the fields directly. We are considering creating a new ticket display page which combines the contents from Basics (Ticket/Modify.html) and History (Ticket/History.html). This is fairly easy to implement, I guess. Maybe one could even add a user preference for default ticket display page. BTW, I am aware of the Jumbo option, and I also know that the latest version (4.4) can suppress display of unused fields. The mobile UI is also a possible solution to the complexity concern. My questions to the list, however, are of a more general nature: Has anyone considered/implemented/used any alternative GUIs for manipulating RT tickets? -- - Vegard V - --------- RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016