Hi Janus, Details of how to do this can be found in the documentation:
https://docs.bestpractical.com/rt/4.4.0/RT/Ticket.html#LoadCustomFieldByIdentifier You need to load the custom field before accessing its value, something like the following should work. Not tested I'm afraid. my $cf = $Ticket{TOP}->LoadCustomFieldByIdentifier("Manager"); Owner: {$Ticket{TOP}}->FirstCustomFieldValue($cf->Name)} Best Regards Martin On 2016-03-21 10:25, zux wrote:
Hi, i have been trying to create a workflow, i'll try to describe it here: User A from group HR creates a new ticket in queue "New employee". User A chooses a value from a custom field called "Manager", this is a "Select one value" custom field with a drop down. The values in custom field "Manager" are usernames of managers. Now i would like to create an approval ticket, with owner - custom field "Manager" value. I have tried, without success, this code in template: ===Create-Ticket: Jauns Darbinieks Subject: New employee {$Tickets{'TOP'}->Subject} Depended-On-By: {$Tickets{'TOP'}->Id} Queue: ___Approvals Type: approval Owner: {$Ticket{TOP}->FirstCustomFieldValue('Manager')} I get this error: Owner: Can't call method "FirstCustomFieldValue" on an undefined value at template line 6. How do i correctly forward the value of that custom field? The question also relates to the next part of my workflow. After the manager approves the ticket, i would like to create 2-3 more tickets. And each one of them would need to get some custom fields from the parent ticket (but not all) something like this - It would get a ticket with the username and what computer should be given security would also get a ticket with info about access restrictions accounting would get some other info, that security and it should not be able to see How do i correctly forward these custom fields to children tickets? --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016