On 29-3-2016 22:49, Jeffrey Pilant wrote: > > Joop wrote: > > > In 4.2 BP introduced the concept of CustomFieldGrouping where you can > > add CFs to other metadata blocks like Dates or People thats why > > ShowSummary is different. > > Could it be that the configuration variable todo wiht CF-Grouping has > > been modified (incorrectly)?? > > > > > > Joop > > > > That probably explains it. Here is the substance of my > RT_SiteConfig.pm file: > > Set($rtname, 'XXXXX.COM'); > > Set($WebDomain, 'XXXXX'); > > Set(@ReferrerWhitelist, qw(AAA.BBB.CCC.DDD:80 XXXXX:80 xxxxx:80)); > > Set($WebPath, "/rt"); > > > > We don’t use the email side at all (the server cannot even send mail), > only the web side. > > > > Can you give me the CustomFieldGrouping I need? We have CF’s of the > following patterns: > > LookupType # Name Added Type Pattern Status > > Articles # CF XX ZZZZZ Enabled > > Articles # CF XX, YY ZZZZZ Enabled > > Tickets # CF XX ZZZZZ [WWW] Enabled > > Tickets # CF XX ZZZZZ Enabled > > Tickets # CF Global ZZZZZ [WWW] Enabled > > Tickets # CF Global ZZZZZ Enabled > > With a total of 5 article and 20 ticket CFs. Two of the latter are > test entries. > > > > The RT_Config.pm suggests something of the form: > > Set(%CustomFieldGroupings, > > 'RT::Ticket' => [ > > 'Grouping Name' => ['CF Name', 'Another CF'], > > 'Another Grouping' => ['Some CF'], > > 'Dates' => ['Shipped date'], > > ], > > 'RT::User' => [ > > 'Phones' => ['Fax number'], > > ], > > ); > > > > If I have to add to a predefined group, I would like to add to "Basics". > > > > After adding to RT_SiteConfig.pm, I will bounce the web server to verify. > > Anything that isn't in RT_SiteConfig.pm has a default that should give you a working RT. You didn't change anything in RT_Config.pm?
I'm at the end of my wits. Can't think of anything that would cause this without having access to the systems. Joop
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