Oh I see! So, a single-member custom role can only be configured per-ticket. I had hoped for something more "permanent", like the case with multi-member custom roles. It could be done with a script however, I think?
Thank you Shawn for your reply, it has been enlightening! On a related note: how do you delete a custom role? I do not find anything in the UI (besides the ability to disable it), it doesn't even appear in the shredder 'object' plugin. Cris On 05/05/2016 23:20, Shawn Moore wrote: > On 2016年5月5日 at 4:45:55, Guadagnino Cristiano > (guadagnino.cristi...@creval.it) wrote: >> Hi all, > Hi Cris, > >> I am trying to use the new "custom role" functionality in RT 4.4, but >> I'm not sure I understand how it works. >> >> I created the new "GroupManager" role and I assigned some queue >> privileges to it. >> >> The problem is: how am I supposed to assign the role to a user? > You’ll first have to pick which queues the GroupManager role should be > applied to, just like you do for custom fields. Admin -> Custom Roles -> > GroupManager -> "Applies to" lets you select the queues. > > Then, when you’re creating or updating tickets in that queue, you’ll see > GroupMember alongside other People fields. It’ll be next to either > AdminCc/Cc/Requestor if it’s a multi-member role, or in this case, since it > sounds like a single-member role, alongside Owner. > > If it’s a multi-member role, you can also add members on the queue level by > going to Admin -> Queues -> (select your queue) -> Watchers, just like you > can for Cc and AdminCc. > >> Thank you in advance >> >> Cris > Thanks! > Shawn > --------- > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Washington DC - May 23 & 24, 2016 --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
