In the UI of resolving and updating tickets, on the right hand side you get a
little box titled Ticket and Transaction with the following options: Update Type; Status; Owner; Worked. Is it possible to expand this box and have extra updated options in there such as ‘Queue’?
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
