Peter, Not sure, but this is a new install using rt 4.4.
Kind regards Peter Viskup <skupko...@gmail.com> writes: > Couldn't this be related to RT::Authen::ExternalAuth migration to RT > core since 4.4 version? > > https://docs.bestpractical.com/rt/4.4.0/UPGRADING-4.4.html > > -- > Peter > > On Wed, May 25, 2016 at 2:26 AM, Bart Bunting <bart.bunt...@ursys.com.au> > wrote: >> >> Hi there, >> >> I may be just missing something but this is failing miserably for me and >> I am not sure what the correct way to fix it is: >> >> Running rt 4.4.1 rc1 as of today. >> >> The situation is I have external authentication working fine using both >> RT::Authen::ExternalAuth and RT::LDAPImport. >> >> I use puppet to provision the machine. >> >> When I have the external authentication configuration enabled in >> RT_SiteConfig.pm the >> initial database import breaks. I think this is because when it trys to >> add the "root" user it attempts to canonicalize the name from ldap which >> fails. >> >> Here is an example of the run: >> >> make initialize-database >> /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database >> --action init --prompt-for-dba-password >> In order to create or update your RT database, this script needs to connect >> to your mysql instance on localhost (port '') as root >> Please specify that user's database password below. If the user has no >> database >> password, just press return. >> >> Password: >> Working with: >> Type: mysql >> Host: localhost >> Port: >> Name: rt4 >> User: rt >> DBA: root >> Now creating a mysql database rt4 for RT. >> Done. >> Now populating database schema. >> Done. >> Now inserting database ACLs. >> Done. >> Now inserting RT core system objects. >> [15076] [Wed May 25 00:15:29 2016] [critical]: Undefined subroutine >> &RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo called at >> /opt/rt_source/sbin/../lib/RT/User.pm line 787. >> (/opt/rt_source/sbin/../lib/RT.pm:390) >> Undefined subroutine &RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo >> called at /opt/rt_source/sbin/../lib/RT/User.pm line 787. >> Makefile:386: recipe for target 'initialize-database' failed >> make: *** [initialize-database] Error 2 >> root@rt-dev:/opt/rt_source# >> >> I can work around this by having puppet install one version of >> RT_SiteConfig.pm without >> external authentication configured, run the database import and then >> replace it with a version with external auth enabled. >> >> This works, I've tested it. >> >> It just feels terribly ugly and wrong. >> >> Can anyone suggest what I might be doing wrong here or is this a genuine >> issue? >> >> >> Kind regards >> Bart >> -- >> >> Bart Bunting - URSYS >> PH: 02 87452811 >> Mbl: 0409560005 >> --------- >> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training >> * Los Angeles - September, 2016 Bart -- Bart Bunting - URSYS PH: 02 87452811 Mbl: 0409560005 --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
