Hi Mike, This is a pretty neat idea. I looked into it a bit and it seems to be what Gmail calls a ‘Go-To Action’ https://developers.google.com/gmail/markup/reference/go-to-action <https://developers.google.com/gmail/markup/reference/go-to-action>
I couldn’t get it to work in my first pass, but Gmail was also flagging my test RT as spam so I don’t know if that has something to do with the link not showing up. I’ll play around with it a little more when I get the chance. Thank you, Dustin > On Jun 17, 2016, at 11:15 AM, Mike Johnson <mike.john...@nosm.ca> wrote: > > So, easy to create a link in the emails triggered by scrips... but, I see > Zendesk(another ticketing system) that I interact with for another software > we run onsite sends emails that show up in GMail with this cool little > button... > > <image.png> > > Anyone know what creates this and has anyone tried making something like this > within RT templates? > > -- > Mike Johnson > Datatel Programmer/Analyst > Northern Ontario School of Medicine > 955 Oliver Road > Thunder Bay, ON P7B 5E1 > Phone: (807) 766-7331 > Email: mike.john...@nosm.ca <mailto:mike.john...@nosm.ca>--------- > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Los Angeles - September, 2016
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
