Not sure what happend here, but reload of the server have solved the issue.
Regards. Från: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] För Joel Bergmark Skickat: den 21 juni 2016 09:32 Till: rt-users@lists.bestpractical.com Ämne: [rt-users] Random problems replying to tickets Hi Yesterday I moved our customer service in to RT, worked excellently until this morning. Now RT warns me about replies not being accepted: f...@bar.se<mailto:f...@bar.se> has no right to reply to ticket 118807 in queue Kundservice The problem is that Everyone has the right to reply to tickets. One issue I can imagine Is that we sends tickets to a f...@bar2.se<mailto:f...@bar2.se> bur replies comes from b...@bar2.se<mailto:b...@bar2.se> so far this should never been an issue before. The customer service is the last piece and we never seen this before on any other (about 10 queues in use since 8 months. So far its worked to delete the specific row in the database/users/foouser-row and then it seems to work. But now I just got the same problem with my test gmail (personal) account. Anyone knows anything about this? Regards Joel
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
