Sally, Tried this with unique alpha names for the SLA’s in between two queues.
Still no such luck. Any other ideas? Thank you! Nick > On Jun 27, 2016, at 11:25 AM, Sally Ainsley > <sally.ains...@lifecycle-software.com> wrote: > > Maybe the default only works when the SLA is blank in which case it wouldn’t > work when you change queues. I guess you could try having very different > names for the SLAs in each queue. > > -----Original Message----- > From: Nicholas Adams [mailto:nick.adams...@gmail.com] > Sent: 27 June 2016 17:24 > To: Sally Ainsley <sally.ains...@lifecycle-software.com> > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] SLA Extension change SLA on queue change > > Hi Sally, > > Thanks for the reply. > > I believe I have the default SLA set but it does not apply when the queue is > changed. > But I’m going to double check my defaults just in case I am mistaken. > > Thank you! > Nick > >> On Jun 27, 2016, at 11:22 AM, Sally Ainsley >> <sally.ains...@lifecycle-software.com> wrote: >> >> Hi Nick >> >> Can you use a "default" SLA for each queue - then in theory when the >> ticket changed queue the SLA would update to be the default? >> >> Not sure it would work but we have default SLAs for our queues as well >> as ones that are chosen by users. (ie default is used the >> user/requestor leaves blank. >> >> Sally >> >> -----Original Message----- >> From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On >> Behalf Of Nicholas Adams >> Sent: 27 June 2016 17:20 >> To: rt-users@lists.bestpractical.com >> Subject: [rt-users] SLA Extension change SLA on queue change >> >> Good day, >> >> I have successfully configured the SLA extension to apply SLA to new >> tickets within specific queues. >> >> I wonder if there is a way that I can apply a new SLA to an existing >> ticket on queue change. >> >> For example - ticket is created in queue Alpha and is automatically >> assigned an SLA of my choice. A user moves the ticket from Alpha into >> queue Beta. I would like for a new SLA to automatically be applied >> when the ticket is moved. >> >> Any ideas on how I could accomplish this? >> >> Thanks >> Nick >> --------- >> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training >> * Los Angeles - September, 2016 >> > > --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016