That is the issue. Not sure what the script should be. All I want is if there is a transaction change the queue admin is mailed.
Simon Figueira Systems Administrator From: Matt Zagrabelny [mailto:mzagr...@d.umn.edu] Sent: 15 August 2016 18:28 To: Simon Figueira <sfigue...@geestline.com> Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Notification from one queue Hi Simon, Drill down to the queues, then create your scrip there. Admin -> Queues -> Select Scrips -> Create Your heading should look something like: Create a scrip and add to queue BLAH my URL looks like: https://rt.d.umn.edu/Admin/Scrips/Create.html?Queue=12<https://rt.d.umn.edu/Admin/Scrips/Create.html?Queue=12> This will restrict the scrip to that queue. -m On Mon, Aug 15, 2016 at 10:02 AM, Simon Figueira <sfigue...@geestline.com<mailto:sfigue...@geestline.com>> wrote: 4.2.11 The global scrip shows [cid:image001.png@01D1F799.AEC666B0] Enabling it would make it global and not just one queue. Simon Figueira Systems Administrator From: Matt Zagrabelny [mailto:mzagr...@d.umn.edu<mailto:mzagr...@d.umn.edu>] Sent: 15 August 2016 15:53 To: Simon Figueira <sfigue...@geestline.com<mailto:sfigue...@geestline.com>> Cc: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> Subject: Re: [rt-users] Notification from one queue Just apply the scrip to the queue. What version of RT are you using? -m On Mon, Aug 15, 2016 at 9:32 AM, Simon Figueira <sfigue...@geestline.com<mailto:sfigue...@geestline.com>> wrote: I want to set up a notification when a custom field is changed in just one queue. I see you can do it globally in scrips. I also see you need to create a template at the queue level to do this but I am not sure what script I would need to use. Thanks Simon Figueira Systems Administrator ________________________________ This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual to whom it is addressed. It is Geest Line policy that the Company only enter into obligations, warranties and representations which are signed in hard copy form by an authorised individual. This email message has been swept for the presence of computer viruses but Internet communications are not guaranteed to be secure or virus-free. Email to and from Geest Line is monitored for operational and business reasons. Geest Line Limited - Registered in England No. 266840 Registered Office: Eagle Point, Little Park Farm Road, Fareham, Hants PO15 5TD. Business is transacted under BIFA STC 2005A, copy of terms available here: http://www.bifa.org/_Attachments/Resources/1105_S4.pdf<http://www.bifa.org/_Attachments/Resources/1105_S4.pdf> ________________________________ --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training<https://bestpractical.com/training> * Los Angeles - September, 2016
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