I wasn't able to figure out the problem. We were trying to install the Request Tracker that was current in the Ubuntu repository. After trying a clean reinstall a few times I decided to get it direct from Best Practical's site. The version in the repository may have been RT 4.2 so another motivation to go direct.
The install worked. I tested the site, which worked. Then I moved in the old database and I was able to do the upgrade. We are now on the new server, running RT 4.4, and have our old tickets, etc. I wanted to post an update in case any others find this useful. Scott B On Fri, Aug 12, 2016 at 11:42 AM, Scott Boland <s...@twsupport.com> wrote: > We are in the process of moving to a new server and we will upgrade RT and > other things. The new system will be RT 4.4.0 (Ubuntu 16.04 with MySQL > 5.7). The old system runs RT 4.0.4 (Ubuntu 12.04 with MySQL 5.5). I am > stuck and haven't been able to find a solution elsewhere. Thanks in > advance for any help and hopefully I didn't just miss something in the the > documentation. > > When I try to do > > rt-setup-databases --action upgrade > > the process appears to show settings for the wrong database type and some > other things. For example it will show Pg or sqllite even though we use > mysql and my SiteConfig has it set up that way. I am not sure what I am > missing or how else to verify it but the settings seem to be right, just > not used. > > Always the type is wrong but often the database name or user is wrong too. > > I see the same type of issue if I try to use the action to drop the > database. > > Thanks again for any help. Please let me know if you need other > information to answer this. > > Scott B >
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