Le 23/08/2016 à 04:09, Stephen Switzer a écrit : > Emmanuel, > > This is awesome, thanks for the input! I didn't think to do that. > Does this work with the self-service interface, too? >
of course, because it uses core RT features/ACLs > Also, on set-up... I did these steps, creating a group called > 'Cust-AbcCompany' and adding users, but when I went to assign a group to > the 'Company" role on a ticket: > > " > Could not find or create user 'Cust-AbcCompany' > " see ... https://issues.bestpractical.com/Ticket/Display.html?id=32208 I still did not had time to develop this :( The workaround is to create a multi users/groups custom role instead of a single. If you're able to patch a bit RT, you can easily hide this role from Ticket/People and add a widget to choose the group from the Basic of a ticket. I have such a patch, but very tied to our usage and I do not recommand to use it if you are not going to maintain it yourself for your org. --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017