Quoting Alex Vandiver <a...@chmrr.net> on Thu, Aug 25 22:39: > > On Thu, 25 Aug 2016 20:49:48 -0700 > Omen Wild <o...@ucdavis.edu> wrote: > > I activated the full text indexing under Ubuntu 16.04 (request-tracker4 > > 4.2.12-5) and (mysql-server 5.7.13-0ubuntu0.16.04.2). Both the initial > > indexing and subsequent calls to rt-fulltext-indexer have the same error: > > > > ----- Begin quote ----- > > [3159] [Fri Aug 26 03:03:08 2016] [warning]: DBD::mysql::st execute failed: > > MySQL server has gone away > > That error is almost always that RT tried to do an insert or update > of data larger that the MySQL server's max_allowed_packet. Try > increasing that setting, restarting MySQL, and indexing again.
And indeed that was the problem. Bumped it from 16M to 64M and all is well. And now that I check the MySQL error logs I see it complaining there. Thanks for the tip! -- Omen Wild Systems Administrator Metro Cluster --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
