Hello, I am using RT 4.4.1, setting a default value for a Custom Field, and that seems to be ignored when the ticket is created via email (rt-mailgate).
It does work when I create a ticket using the API, for example (via python-rt). I have logs on debug level and see no errors about it. Does anybody there confirm that? Or is it something in my setup? I tried disabling all plugins, and made no difference. Thanks in advance. Diego Morales Fones: +55 51 3024-3568 | +55 11 4063-8864 Propus - TI alinhada a negócios Service | Telecom | Tech | Data Science www.propus.com.br
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
