On 9-9-2016 14:44, Alexandre Galletet wrote: > Hello everyone, > > When we receive email with more than ~8MB I see only the three lines > below in rt's log and that all. Noting in web interface. > > [2688] [Fri Sep 9 12:26:55 2016] [warning]: Use of uninitialized > value $args{"Message"} in print at > /opt/rt4/sbin/../lib/RT/EmailParser.pm line 121. > (/opt/rt4/sbin/../lib/RT/EmailParser.pm:121) > [2688] [Fri Sep 9 12:26:55 2016] [debug]: Encode::Guess guessed > encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568) > [2688] [Fri Sep 9 12:26:55 2016] [error]: Couldn't parse or find > sender's address > (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:86) > > If I resent the same mail, with smaller attachment everything is OK. > > Is there a limit size for incoming mail ? See https://docs.bestpractical.com/rt/4.4.1/RT_Config.html and $MaxAttachmentSize and related options. Your database backend may enforce different limits, check with your dba.
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