We just finished importing around 50,000 tickets from one RT instance into another instance with its own large collection of tickets. The rt-importer script put them into new queues (which we expected) rather than the ones we had already created in the destination system for the cut-over. I went in to start moving tickets from the imported queues into the correct ones, and noticed that it's kinda slow, and it's sending notification e-mails (via scrips) for each move.
What's the safest way to move tickets from one queue to another in bulk without sending notification e-mails? Is it safe to just do: update Tickets set queue = 1234 where queue = 4321 in Postgres? I don't care so much if the ticket's transaction history doesn't show the move. -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017