On Mon, Sep 12, 2016 at 12:53:37PM -0400, Alex Hall wrote: > Hi all, > My boss has just been looking through RT, and he didn't like that everyone > in a queue was emailed for every ticket. I've removed queue staff and admin > groups as watchers so this won't happen again, and we'll rely on entering > users into the one-time CC and Admin CC boxes instead, not to mention > severity escalation. > > This made me wonder, though, if you can add a group as a CC or admin CC on > a ticket? I know the field wants a comma-separated list of addresses, but > couldn't a group name go in there, and the system pull the addresses on its > own? It doesn't currently do this, at least on 4.2.8, but is it an option I > could enable? Or a feature in newer versions of RT? > > -- > Alex Hall > Automatic Distributors, IT department > ah...@autodist.com
Hi Alex, For severity escalation, you can use the priority change to have a Scrip automatically add an AdminCc to a particular ticket. Regards, Ken --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
