On Wed, Sep 21, 2016 at 11:07 PM, Thierry Thelliez <thierry.thelliez.t...@gmail.com> wrote: > I am trying to avoid creating a user in the first place.
I'm not sure there is a way around that. The user record is integral to the paper-trail auditability of RT. From what I have > been able to trace in the RT code, a first class user is created from the CC > field. I'm not sure what you mean by first class user. > But that's a bit confusing in our case. We are using our own external > authentication system and when CCs are automatically created, our system > detects the new user and let them request a password. Okay. Perhaps your external authentication system could make use of the "comments" field in the users table. "Autocreated when added as a watcher" is the value when users are, well, autocreated when added as watchers. :) What are you using for your external authentication system? It sends new users an email telling them they may request a password? But since we just > want them to be receiving emails, not accessing RT, a password leads them to > confusion. They cannot/should not see anything in RT. Sure. > Of course we could change our code to double check if these accounts are > 'empty' (not members of anything). But I was wondering if we could skip the > user account in the first place. I don't think you could skip the user account. -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017