Hi all, The only note for the configuration variable in the docs says "hides unset fields on ticket display", which I knew from the variable name. But what is an unset field, and is this on ticket creation as well? How do I unset a field, or does it mean a field not filled in during ticket creation? I hoped I could unset a few fields my work will never need, to take away some clutter, such as 'time worked' or the article selection on a ticket reply. Thanks for any explanations.
-- Alex Hall Automatic Distributors, IT department ah...@autodist.com
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