Hello list, As I mentioned, the upgrade on my test server from 4.2.8 to 4.4.1 went well. On the production server, though, it's not; the upgrade-database script is failing when it tries to connect to the database. I've been in MySQL messing around with user permissions, trying to get things to work, but to no avail.
How can I know exactly what username/password the script is using? It says in the error that the user is 'rt_user', yet in /opt/rt4/RT_Config.pm the configuration comment says it should be 'rtuser' (note the lack of an underscore). It may be important to say that this line remains unchanged no matter how often I re-run ./configure with new options. On a related note, I have no idea what password is in use since it won't take my configuration command. I'm not sure what to try next. Do I erase RT_Config.pm and re-run ./configure? Is there a different way to "start over"? I've already run 'make upgrade' and am now trying to upgrade my database. As directed, though, I'm operating on a duplicate of my 4.2.8 database, not the original. Thus I should be able to return functionality to 4.2.8 for the work day today so people can use it with no problem. I was trying this over the weekend and early this morning, figuring it wouldn't be hard after my test went so well. Thanks in advance for any ideas anyone has. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
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