Hi, we have migrated to another server with newer Debian and this issue suddenly dissapeared. So I wanted just let you know. Thanks to Jeffrey Pilant for interest and morale support :) Petr
On 1.6.2016 11:04, Petr Hanousek wrote: > Dear all, > we have here some users who have such a habit to keep all the > conversation history in e-mails. Some of them have also stupid mail > clients which doubles the number of spaces. This results in looong mails > and therefore long ticket history. So some individuals use, for better > information overview, quote folding. > This works quite well, but when the stuff that is to be quoted in ticket > is too long (or too many of them?), the quoting procedure takes very > long time. I've got here a ticket with 24 replies, each with the full > mail history, and showing the ticket with folding turned on takes about > 8 minutes. The ticket history during that time shows only "Loading..." > notice. > > When I searched in the code to see how this folding is done, it gave me > an impression that it uses some general method which affects the whole > RT. So I am little bit scare to give it some tuning :) Could you someone > please either to confirm a bug, or (if it is a feature) explain me the > mechanism how this should work and what to tune/rewrite? > > Thank you, Petr > -- +-------------------------------------------------------------------+ Petr Hanousek e-mail: petr.hanou...@cesnet.cz MetaCentrum User Support phone: +420 950 072 112 CESNET z.s.p.o. mobile: +420 606 665 139 location: Zikova 13a, Praha room: 32b Czech Republic +-------------------------------------------------------------------+ --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017