Thanks for the suggestions, but I'm still seeing the same exact problem. If I put the code in, the email based on this template fails to send. The log, however, remains absent any error or warning messages around the time of each attempt I make. I'll paste my latest try below, but note that I've tried $Transaction in place of $self->TransactionObj and gotten the same result.
<p>Content: { my $transactionType = $self->TransactionObj->Type; if ($transactionType eq 'Correspond') { $self->TransactionObj->Correspond } elsif ($transactionType eq 'Comment') { $self->TransactionObj->Comment } else { "No content to display." } } <br> </p> On Wed, Oct 26, 2016 at 7:52 PM, Landon Stewart <lstew...@internap.com> wrote: > On Oct 26, 2016, at 2:29 PM, Alex Hall <ah...@autodist.com> wrote: > > > Hi all, > The way our company uses RT, there's no need to distinguish between > comments and replies, and users may use either one without realizing the > difference. In my new email template, I want to show whichever was set. My > template works fine without the two if statements I'm trying to use, but as > soon as I put them in, it fails. The odd thing is that, though the email > using the template is never sent, I don't get any errors at all. When I was > missing a dollar sign earlier, I got an error--an error not really related > to the dollar sign, but an error. Now, though, I get nothing whatsoever. > Here's the snippet: > > { if (my $transactionCorrespond = $Transaction->correspond) { > $transactionCorrespond > } elsif (my $transactionComment = $Transaction->comment) { > $transactionComment } > } > > I don't know what's so wrong with that bit of code, but there must be > something. I don't really speak Perl, and the only page I've found thus far > that enumerates the Transaction object properties isn't overly helpful, so > I'm guessing at the properties I need. Can anyone see what I've done wrong > here? Thanks. > > > Since $Transaction is a thing then $Transaction->correspond is empty since > it's not a thing. This is why you'll get no errors. > > Try this: > { > if ($self->TransactionObj->Type eq 'Correspond') { > # something > } elsif ($self->TransactionObj->Type eq 'Comment') { > # something else > } else { > # Not a Comment or Correspond transaction > } > } > > Or something that actually does exactly what your pseudocode does: > { $self->TransactionObj->Type } > > I have found these very helpful in the past: > https://rt-wiki.bestpractical.com/wiki/CustomConditionSnippets > > -- > Landon Stewart > Lead Analyst - Abuse and Security Management > INTERNAP ® > 📧 lstew...@internap.com > 🌍 www.internap.com > > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
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