I'll let more experienced people give all the details and warnings, but I did a similar thing going from 4.2.8 (the Debian package) to 4.4.1. Essentially, I exported my 4.2.8 database, re-imported it into a new database, pointed 4.4.1 at it with the ./configure command, checked my privileges in MySQL, and ran the db upgrade command (make upgrade-database, I think). I know there's a page that details this procedure, but I'm on my phone and can't find it just now. But what you're looking to do should be quite possible.
Sent from my iPhone > On Oct 30, 2016, at 20:10, Kevin Long <kevin.l...@haloprivacy.com> wrote: > > > A few years ago I installed RT from the debian package repo, is it version > 4.0.24 I believe. I have around ~900 historical tickets in there. > > It seems more trouble than it is worth to try to “upgrade” this instance > directly, because of the ways in which the debian package installs itself. > So I have set up a new, so far unused instance of RT 4.4.1 , also on debian > (Jessie) but installed from source code , as it seems this may provide a > better upgrade path in the future should I want to update again. > > I would like to import the ticket history from the old instance to the new > one .. is there a recommended way for doing this, considering the versions > are quite different? > > A further piece of info, the old system did not use LDAP but the new one IS > configured for LDAP auth for privileged users. Im not really concerned with > preserving the privileged users, Queues, or permissions .. theres only a few > people who have used the system as a privileged user and I can sort that > again , and probably should anyways. > > Thank you for any help, > > Kevin Long > > > > >> On Oct 30, 2016, at 4:07 PM, Piet Honkoop <p...@espresso-gridpoint.com> >> wrote: >> >> Hi all, >> >> What is the way to display the recurrence fields of a recurring ticket? >> I want to display those fields in a ticket overview. >> >> Thanks, >> Piet >> >> -- >> Dit bericht is gescanned op virussen en andere gevaarlijke >> inhoud door MailScanner en lijkt schoon te zijn. >> >> --------- >> RT 4.4 and RTIR training sessions, and a new workshop day! >> https://bestpractical.com/training >> * Los Angeles - Q1 2017 > > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - Q1 2017 --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017
