Hi all, It hit me the other day that instead of trying to move the priority field out of the details view, I could simply make a custom field for priority, then set it in a script on ticket creation.
I see in the docs how to set a ticket's priority, but is there a way to get a queue's priority values (initial and maximum)? All our queues will likely share priority settings, so I'm not too worried about this, but I would prefer to base things off a given queue's settings if possible. The docs for Queue objects mention nothing about priority, which seems like an odd ommition. Thanks for any suggestions. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
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