Hi Alex, You could use a scrip, something like: https://rt-wiki.bestpractical.com/wiki/AddWatchersOnCorrespond
Cheers, Vinzenz Vinzenz Sinapius Information Technology | Informationstechnik tracetronic GmbH Stuttgarter Str. 3 01189 DRESDEN GERMANY Phone: +49 351 205768-167 Fax: +49 351 205768-999 E-mail: vinzenz.sinap...@tracetronic.de<mailto:vinzenz.sinap...@tracetronic.de> Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Alex Hall Gesendet: Donnerstag, 10. November 2016 23:29 An: rt-users <rt-users@lists.bestpractical.com> Betreff: [rt-users] Making one-time CC permanent CC on ticket creation? Hello list, I really want to make one-time CC/admin CC people into permanent CCs. I've been all through share/html/Tickets/Create.html, since that's where the form for new tickets points, and I can't find where it actually makes the tickets. I thought all I'd have to do is adjust a few arguments and rewirte the text hints, but that isn't proving to be the case at all. Is there an easier way of doing what I want? Did I miss the obvious in Create.html? Thanks for any suggestions. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com<mailto:ah...@autodist.com>
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