Your very welcome :)
Martin
On 2016-11-11 16:38, Tobias W. wrote:
Hi Martin,
thank you for your tip.
Now works fine!
Thank you and Best Regards,
Tobi
-------------------------
VON: Martin Wheldon <martin.whel...@greenhills-it.co.uk>
GESENDET: Freitag, 11. November 2016 12:31
AN: Tobias W.
CC: rt-users@lists.bestpractical.com
BETREFF: Re: [rt-users] Scrip condition not for Reminders
Hi Tobi,
A ticket object has a type method that will return a string when
called:
https://docs.bestpractical.com/rt/4.4.1/RT/Ticket.html#Type1 [1]
Something like the following should help:
if ( $self->TicketObj->Type ne 'reminder ) {
$self->TicketObj->SetStatus('open');
}
Best Regards
Martin
On 2016-11-11 08:01, Tobias W. wrote:
Hello,
We use a RT scrip to check on close if a Custom filed is empty. If
the
Custom field is empty, the script reopens the ticket.
Condition: On Resolved
Custom action preparation code:
if( ! $self->TicketObj-> FirstCustomFieldValue( 'FieldName' ) ) {
$self->TicketObj->SetStatus('open');
}else{
$self->TicketObj->AddCustomFieldValue(
Field => 'FieldName',
Value => 'true');
}
Now we have a problem with the reminders: When I close a reminder
the
scrip reopen it.
Is there a way to prevent this?
Thank you,
Tobi
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training [2]
* Los Angeles - January 9-11 2017
Links:
------
[1] https://docs.bestpractical.com/rt/4.4.1/RT/Ticket.html#Type1
[2] https://bestpractical.com/training
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - January 9-11 2017
