I had success by using Debian’s snapshot server and downgrading MySQL 5.6.27-2 and then running rt-setup-fulltext-index. That worked perfectly.
You can safely “upgrade” back to your current version after the setup script runs – the fulltext index maintenance script will run fine. If downgrading worked, please update my Debian bug report with the version that did not work for you: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=840780 James From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Hall Sent: Monday, November 14, 2016 7:57 AM To: martin.whel...@greenhills-it.co.uk Cc: rt-users Subject: Re: [rt-users] Enabling full text index, getting "MySQL server has gone away" Thanks for the correction. I hate to say it, but this didn't change the results I'm seeing at all. I just updated /etc/mysql/conf.d/mysql.cnf, restarted MySQL, and ran the full-text index command again. I got the exact same errors as before. On Mon, Nov 14, 2016 at 11:50 AM, Martin Wheldon <martin.whel...@greenhills-it.co.uk<mailto:martin.whel...@greenhills-it.co.uk>> wrote: Hi Alex, I think the mysql configuration be "max_allowed_packet" rather than "max_packet_size". Best Regards Martin On 2016-11-14 13:54, Alex Hall wrote: I should also say that I've already tried setting my MySQL max_packet_size. 500M didn't do it, so I upped it to 5000M, restarting the service both times. That hasn't changed the warnings I'm getting, and I really don't think any attachments are over 5GB. Plus, the first few warnings are that "st execute failed", not about attachments not being indexed. On Mon, Nov 14, 2016 at 7:46 AM, Alex Hall <ah...@autodist.com<mailto:ah...@autodist.com>> wrote: Hi all, As the subject says, I'm trying to enable full text indexing. I've updated MySQL to 5.7 (on Debian 8) and ran /opt/rt4/sbin/rt-setup-fulltext-index --dba root --dba-password pwd However, I get a bunch of warnings about executing the SQL statements and, after that, that attachments can't be indexed. In all cases, the main problem is the same: "the MySQL server has gone away". The initial connection was successful, so I'm not sure what the problem is. I also tested the root login after the 5.7 update, just to be sure it worked, and it was fine. Has anyone ever seen this happen? Any suggestions on what to do about it? Thanks! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com<mailto:ah...@autodist.com> -- Alex Hall Automatic Distributors, IT department ah...@autodist.com<mailto:ah...@autodist.com> --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017 --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017 -- Alex Hall Automatic Distributors, IT department ah...@autodist.com<mailto:ah...@autodist.com>
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
