Darin Thank you. That helps back up what I have been thinking rt could do On Tue, Nov 29, 2016 at 4:36 PM Darin Perusich <da...@darins.net> wrote:
> Sadly I'm no longer using RT, however at my previous employer my team > was using to for IT Support, numerous software development project, > and asset management. I was using the Puppet configuration management > system and integrated it with Assets-Import-CSV to automate adding and > updating of computers as they were provisioned in the environment. > This allowed for further integration with RT::Extension::Nagios to > associate system issues with your assets, which provides a rich > history of issues for systems. > > IMO it's a natural fit if you're already using RT for tracking issues > and helpdesk requests, it allows you to keep all that information in a > single repository. > -- > Later, > Darin > > > On Tue, Nov 29, 2016 at 2:51 PM, john boris <jbori...@gmail.com> wrote: > > Good Day, > > My department is looking to replace our current Ticket/asset management > > system. I have been using RT on a small basis to handle my own Support > > requests and used the Asset Management add on (pre 4.4). Our current > system > > used to have an agent that would populate the data set for us but lacked > > some of the info we needed. We were at the mercy of the company to add > > features. > > > > I am hoping we can roll our own Powershell script to gather the info we > need > > and with some other tweaks we can roll our own.My question to the list > is if > > anyone is using RT 4.4 with the Asset Management feature and would like > to > > share their experience with it. I am putting together the proposal to > use RT > > for this replacement. As a ticket system I think it is an easy sell but > the > > Asset portion is my tough sell. > > > > Anyone who wants to reply can reply off list unless it you feel it is > > relevant to stay on the list. I will post what happens when completed > > (albeit that might not be for a month or so). > > > > TIA > > > > -- > > John J. Boris, Sr. > > > > > > --------- > > RT 4.4 and RTIR training sessions, and a new workshop day! > > https://bestpractical.com/training > > * Los Angeles - January 9-11 2017 >
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017