Hi Alex, On Wed, Nov 30, 2016 at 8:05 AM, Alex Hall <[email protected]> wrote: > Hi all, > We have one global custom field, 'type', and several other custom fields > that only apply to one queue. When we make a saved search for our sales reps > so they can see tickets that apply to the customers they manage, we can't > include any custom fields in the criteria or display except 'type'. I know > this is because the other fields aren't global, but how do we get RT to > include these fields? These reps all have access to the queue to which the > fields belong, so I'm not sure why they (the fields) won't show up anywhere > in the search builder interface. I can't even write them in, although given > how many different ways there seem to be to write in a CF, I could just be > doing it wrong. Thanks for any suggestions.
The per-queue CFs will show up, in the Search Builder interface, once you restrict your query to that queue - ie. add a Queue is "Blah" predicate. -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
