Our university has an "official" ticketing system, and one of our support groups wants to use RT instead.
To make this happen, we're configuring the "official" ticketing system to send e-mail to an RT queue. We've written a custom "on create" scrip in that queue that modifies the ticket when it comes in to set the "Requester" correctly (e-mail from the other system comes from a fixed address, not from the client's address; we parse the contents of the e-mail to ascertain the client's e-mail address directly). We'd like our custom scrip to also send an e-mail to the other system to close that ticket. What's the canonical way to send e-mail from RT to an external address without adding correspondence to the RT ticket itself? I found some documentation about how to add a transaction to the ticket from within the scrip, which generates an e-mail, but that's not really what I want to do here. I'd rather send a basic plain-text e-mail from within the scrip. Is that possible? -- Tim Gustafson [email protected] 831-459-5354 Baskin Engineering, Room 313A --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
