Hi Alex, Thank you for your answer.
I have give all right necessery for requestor but i got same issue. I have not modified the scrip. 2016-12-15 22:06 GMT+01:00 Alex Hall <ah...@autodist.com>: > My immediate thought is a rights problem. If you go to Admin > Global > > Group Rights, click the Requestors group, and find the rights for the > transactions you're sending, are they enabled? Same for the group(s) to > which the requestor belongs. That is, can the requestor, at some level, > view comments, view ticket, etc? I don't know how rights interact with > email notifications, but it's worth checking. Of course, if you've modified > that script, you may want to revert to the original one just to see if > yours has a bug. > > On Thu, Dec 15, 2016 at 3:44 PM, Claude EDUMA <clauded...@gmail.com> > wrote: > >> Hello, >> >> I'm using correspondence template and "On Correspond Notify Requestors >> and >> Ccs" scrip for notify requestors when incident is resolved. but requestor >> receive only : >> >> Transaction appears to have no content. >> >> when i send comment all is fine. This issue occurre only when i send >> message to requestor. >> >> some ideas ? >> >> --------- >> RT 4.4 and RTIR training sessions, and a new workshop day! >> https://bestpractical.com/training >> * Los Angeles - January 9-11 2017 >> > > > > -- > Alex Hall > Automatic Distributors, IT department > ah...@autodist.com >
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017