In my previous message, the "new" error was because I didn't include --template. Now that I have, I'm back to the original error, in my first message. I've also tried using
--action RT::Action::Notify \ --action-arg RT::Action::NotifyOwnerOrAdminCc but I still get the same error (can't call method "message" on an undefined value). I've looked this up online, but only found a few threads, one of which said to use RT::Action::Notify. I don't know what else to try, or why this refuses to work. On Tue, Dec 20, 2016 at 7:48 AM, Alex Hall <ah...@autodist.com> wrote: > I'm still working on this, and it still hates me. :) I thought of > something this morning and it gave me a different result; I wanted to see > if I was on the right track, at least. Any thoughts? > > After my search and search-arg items, I'm now trying this: > > --action RT::Action::SendEmail \ > --action-arg RT::Action::NotifyOwnerOrAdminCc > > I also tried > > --action-arg 'owner' > > In both cases, I got the error: > > Can't call method "MIMEObj" on an undefined value at > /opt/rt4/bin/../lib/RT/Action/SendEmail.pm line 139 > > This is at least a slightly different error. As I said yesterday, I can't > give a hard-coded email address, as this job will have to email whoever is > the owner of the ticket being worked on. I have to be missing something > obvious about this process! > > On Mon, Dec 19, 2016 at 4:51 PM, Alex Hall <ah...@autodist.com> wrote: > >> Hi all, >> Now that I'm getting the tickets I want, I'm trying to email the owners >> of those tickets. After my search and search-arg parameters for >> rt-crontool, I'm doing this: >> >> --action RT::Action::NotifyOwnerOrAdminCc \ >> --template "untouched ticket" >> >> I'm missing --action-arg, but I don't know what to put for that since >> NotifyOwnerOrAdminCc will, I presume, take care of it. However, I'm getting >> an error: >> >> can't call method "Message" on an undefined value at >> /opt/rt4/bin/../lib/RT/Action/SendEmail.pm on line 1118 >> >> I'm assuming this is what I mentioned--my missing action-arg--but I don't >> know what to put in there. Right now, the search is limited to just my own >> tickets, but eventually it'll run with no owner restriction so it can >> notify all users. Thus, the email address to use is whatever the owner's >> address is, and I can't hard-code it. What's the trick to getting this to >> work correctly? Thanks! >> >> -- >> Alex Hall >> Automatic Distributors, IT department >> ah...@autodist.com >> > > > > -- > Alex Hall > Automatic Distributors, IT department > ah...@autodist.com > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com