Have you granted the rights? In Admin > Global > Group Rights, select the "unprivileged users" tab, then grant "view queue". That should help, though our setup is quite different so I can't verify it.
On Tue, Jan 3, 2017 at 12:27 PM, Felix Defrance <fe...@d2france.fr> wrote: > Hi all, > > I don't find how I could add ShowTickets or QueueList in SelfService. > > I want to allow my unprivileged users, grouped by company name, to see all > tickets in their queue. > > The group rights on the queue is correctly defined and users could access > to the tickets by entring the ticket number in the "goto Ticket" field (top > right in SelfService). > > I have tried to play with CustomRole but it's not working for me. So > anybody known how I can do it? > Thank you, > > -- > Félix Defrance > PGP: 0x0F04DC57 > > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
