My question touches on some issues that are similar to "Search for open tickets last updated by requestor" (https://lists.gt.net/rt/users/51042)
I have a search set up for closed bugs updated within the last day, where the update is not by the current user: Owner = '__CurrentUser__' AND LastUpdatedBy != '__CurrentUser__' AND LastUpdated > '1 day ago' AND Status != 'new' AND Status != 'open' AND Status != 'onhold' AND Status != 'needsinfo' We have this as part of a dashboard that's sent daily to staff -- we want to alert the staff of any closed tickets that some requester has touched. That's all well and good, but there are times when tickets get mass-updated by members of our staff, and because that staff member is not __CurrentUser__, we get spammed by those. We do have a group called 'Staff', so I should be able to do something like this: Owner = '__CurrentUser__' AND LastUpdatedBy != '__CurrentUser__' AND LastUpdatedBy IS NOT A MEMBER OF STAFF AND LastUpdated > '1 day ago' AND Status != 'new' AND Status != 'open' AND Status != 'onhold' AND Status != 'needsinfo' ... I just need to know how to express " IS NOT A MEMBER OF STAFF" as TicketSQL. ... this was touched upon as a possible solution for "Search for open tickets last updated by requestor", but the syntax wasn't given. Thanks, --Barton