You're on Apache, so I doubt you're also using an FCGI server like Enginx users have to? If you happen to be, you'll need to restart that separately, and not worry about Apache. At least, I just restart the FCGI server and not Nginx and it works. My only other idea is to reverse the order: clear the cache, *then* restart Apache. I can't think of anything else you should have to do. If it still doesn't work, check the names of your modified files in local/html/Elements. If the file(s) you worked on there don't match the names in share/html/Elements precisely, RT won't find and load your versions.
On Wed, Jan 25, 2017 at 4:03 PM, Matthew Coons <coo...@umich.edu> wrote: > Is there anything besides restarting apache and clearing the Mason cache > that I need to do for my changes to take effect? > > I found the callbacks that reference the "logout" button in the "Tabs" > file and I commented them out. > > I restarted apache and cleared the mason cache, but I still see the logout > option present. Even if I start a new session from a private webpage. > > Any ideas what I may be doing wrong? > > Thanks. > > Matt Coons > Incident Responder and Threat Analyst > Information & Infrastructure Assurance (IIA) > University of Michigan > > 734-764-4105 <(734)%20764-4105> > coo...@umich.edu > > On Wed, Jan 25, 2017 at 3:03 PM, Matthew Coons <coo...@umich.edu> wrote: > >> Thanks Alex and Matt, this is really helpful! >> >> >> Matt Coons >> Incident Responder and Threat Analyst >> Information & Infrastructure Assurance (IIA) >> University of Michigan >> >> 734-764-4105 <(734)%20764-4105> >> coo...@umich.edu >> >> On Wed, Jan 25, 2017 at 2:48 PM, Matt Zagrabelny <mzagr...@d.umn.edu> >> wrote: >> >>> https://docs.bestpractical.com/rt/4.4.1/writing_extensions.h >>> tml#Adding-and-Modifying-Menus >>> >>> On Wed, Jan 25, 2017 at 11:57 AM, Matthew Coons <coo...@umich.edu> >>> wrote: >>> > Hello RT users, >>> > >>> > I wanted to know if anybody had a working example or was already >>> hiding RT >>> > menu options from logged in users? >>> > >>> > The first item I want to hide is the "Logout" button for all users. >>> We're >>> > using SSO so it's not required to be present. >>> > >>> > The second item I would like to hide (for a specific user group) is >>> the RTIR >>> > menu option. >>> > >>> > Any help or suggestions would be much appreciated, >>> > >>> > Thank you! >>> > >>> > Matt Coons >>> > >>> >> >> > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com