Check RT-Extension-ExtractCustomFieldValues Von meinem iPhone gesendet
> Am 02.03.2017 um 09:35 schrieb Christopher Kunz <chrisl...@de-punkt.de>: > > Hi all, > > we've been using RT for almost 15 years now with great success, but our > growing company needs a little more automation now. As we are a hosting > company /carrier, we frequently receive abuse reports and security > advisories (for example, automatted scans for UDP amplifiers by the > German national CERT). These enter our abuse queue. > > I would like to parse these mails automatically, and write a parsing > toolkit for each different type of abuse mail (either by sender, or by > specific content signature, or something like that), in order to extract > the affected URIs / IP addresses from the mails and pass them on to an > abuse handling script for further action. > > How would I do that? Are there any articles in the RT wiki that might be > a good starting point? Unfortunately, the "automating RT" page is more > about crontool than about the kind of automation I'm looking for. > > Thanks a lot, > > --ck > --------- > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Paris - April 24-26, 2017 --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Paris - April 24-26, 2017