Hello *Associate*, Hope you are doing well We have below requirement open. Please send me your genuine candidate on my email ID *[email protected] <[email protected]>*
*Position: **Salesforce Support Lead* *location: LAKE FOREST (near LA), California * *Type: Contract * *Salesforce Support Lead :* - 10+ years’ experience in customization of Salesforce platform and Lightning - Experienced in Projects handling the Support lead role for Salesforce Platform involving Service Cloud - Strong communication, negotiation skills and presentation skills to handle business and technical teams - Knowledge and application of principles, concepts, and techniques related to technical design and IT systems development - Extensive participation in projects of high complexity or simultaneous participation in multiple projects of medium to high complexity in a leading role - Ability to work with different teams across disciplines and levels - Data migration from legacy to cloud based systems - Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Concept for solutions - Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users. - Maintain and customize Service Cloud applications. - Exp in Maintaining objects, fields, field sets, record types, page layouts, permission sets, approval processes, user roles, profiles, groups, sharing rules, workflows, and validation rules - Build custom Visual force, Lightning pages, reports, and dashboards. - Understand the client’s current and future business environment, effectively anticipate, identify and meet the business needs Identify, propose and influence IT solutions to business problems - Anticipate client concerns and questions, and provide timely and professional client-focused communications - Support Super user & End user training - Exp in creating high level and low level design documents and deployment process. - Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues. - Salesforce certification required (Service cloud certification or FSL is added advantage) - Experience in CTI and Omni channel are added advantage - Exp in Case Management and Knowledge Management *Thanks & Regards* *Mohammed Ifthekharuddin* Tel: 703-831-8282 Ext 223 Cell: 323-825-5662 Email: [email protected] Web: www.canopyone.com <http://canopyone.com/> -- You received this message because you are subscribed to "rtc-linux". Membership options at http://groups.google.com/group/rtc-linux . Please read http://groups.google.com/group/rtc-linux/web/checklist before submitting a driver. --- You received this message because you are subscribed to the Google Groups "rtc-linux" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/rtc-linux/CAHa9xHAX_jYMq2PhHddKjM%2BBDsRhniyFz5_rFxFGNSkMWOe4Ew%40mail.gmail.com.
