HI, Hope you are doing great! This is Harry from Dynamic Enterprise Solutions. We have urgent requirement with one of our Direct clients (No hidden Layers) , please review below job description and let me know your interest
Position ID: DYESJP00017156 Title: ServiceNow BA Location: North Chicago, IL Duration: 6-12 Months+ Locals Preferred - Hybrid Remote (3 days Onsite - 2 days remote/ week)
Job Summary
The Associate Service Consultant is accountable to improve the
business/end user experience with a forward-looking mindset and spirit
of continuous improvement. This includes:
Serving as primary Client contact point and first level of
escalation for support inquiries., including activities that require
multiple teams to solution.
Assisting, when needed, with the prioritization and escalation of customer inquiries.
Key Duties and Responsibilities
Customer Service Support
Respond in a friendly, professional, and customer-focused manner, ensuring First Contact Resolution. Ensure all customer enquiries are acted on appropriately and recorded in the system as required. Develop relationships with key customers and points of contacts. Handle customer complaints, escalations and forward to appropriate departments for resolution as required. Ensure that all written communication is clear and any follow up is performed in a timely manner. Ensuring alignment on processes with cross functional teams. Administration / Communication/ Reporting
Perform other administration tasks as requested. These tasks may include but not be limited to:
Create and update guidance and FAQ documents as required Providing support to Change and Demand consultants. Run & Communicate reports in various tools (example ServiceNow, Clarity, KNEAT, etc.) Basic maintenance of team SharePoint site Work with Operations Change Management on content for periodic Newsletters and other business critical communication. Maintenance of Power Point and Excel documents as required. Ensuring all administration tasks are completed in resulting in excellence in customer satisfaction. General
Adhere to Clients internal codes of conduct and compliance processes.
Other ad hoc duties such as administrative duties, as requested.
Qualifications
The following listed requirements need to be met at a minimum level to be considered for the job:
3-5 years of Customer Service experience Experience working with Microsoft Office Suite, proficient in tools such as Excel and Power Point Attention to detail and very organized Prioritization and Multi-tasking ability Bachelors Degree or Associate Degree and equivalent relevant experience in Business, Information Systems/Computer Science, or related discipline. Preferred Skills/Qualifications
ServiceNow
SharePoint Prior experience managing changes and change control processes and methodologies. Proven experience managing and executing complex IT processes and demonstrated ability to identify exceptions to the process, or potential process improvements. Experience with identifying and executing continuous improvement opportunities and cost reduction initiatives. Experience facilitating cross-functional meetings and demonstrated ability to effectively communicate both written and verbally. Experience with Software Development Lifecycle (SDLC) methodologies. Education
Bachelors Degree or Associate Degree and equivalent relevant experience.
Significant Work Activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8-hour day) Travel: No There will be no spotlight call here is prescreening questions Prescreening Questions: What are the top 3-5 skills requirements should this person have? 3-5 years of Customer Service experience Experience working with Microsoft Office Suite, proficient in tools such as Excel and Power Point Attention to detail and very organized Prioritization and Multi-tasking ability Bachelors Degree or Associate Degree and equivalent relevant experience in Business, Information Systems/Computer Science, or related discipline. What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification? ServiceNow SharePoint Prior experience managing changes and change control processes and methodologies. Proven experience managing and executing complex IT processes and demonstrated ability to identify exceptions to the process, or potential process improvements. Experience with identifying and executing continuous improvement opportunities and cost reduction initiatives. Experience facilitating cross-functional meetings and demonstrated ability to effectively communicate both written and verbally. Experience with Software Development Lifecycle (SDLC) methodologies. What type of environment is this person working in? Group setting Individual Setting Combination of both Work Schedule (Define days,# of hours)/ Is Overtime offered or required? If yes, how many hours, what impact to scheduled working hours? Monday-Friday Hours depending on meetings - 40-hour week with HR prescribed breaks for lunch etc. No overtime required Will there be Domestic and/or International Travel? If yes, list proposed countries and % of time travelling No Discovery Questions Reason for opening: New Position based on need. Do you have any suppliers that you are currently engaged and recruiting on this role? TBD as we have not posted or reviewed suppliers yet. If yes, How long has the role been posted with these other buying channels? What are the challenges you are seeing? TBD as we have not posted or reviewed suppliers yet. What type of customer service experience is ideal for this analyst? Someone who has prior experience with ServiceNow Proven experience managing and executing complex IT processes and demonstrated ability to identify exceptions to the process, or potential process improvements When you say customers, do they mean suppliers or vendors? So a BA with strong vendor management exp? Customers are internal IT resources (employees + contractors) Is this an IT BA who has experience managing customer service relate dprojects? Analyst role providing first level of escalation for support inquiries Will the customers be IT customers? Internal/External? IT resources (employees + contractors) 100% remote an option? This is was in the email that I have shared: Position can be remote as long as candidate can be available from 8AM to 4PM CST Is Change Management experience a must? Not required Position ID: DYESJP00017131 Title: Sr Office 365 Engineer - Migration Expert Location: North Chicago, IL Duration: 9-12 Months+ Locals Preferred - Hybrid Remote (3 days Onsite - 2 days remote/ week) Required:
1. Cloud architecture, firewalls, system integration.
2. Cloud to Cloud migrations. 3. O365 PowerShell experience. Sr O365 Engineer
2+ Experience with migrations from o365 tenant to o365 tenant including Dynamics 365 Business Central.
. 7+ years of relevant, hands-on experience in managing, designing and supporting SharePoint in an Enterprise Environment. 5+ years of relevant, hands-on experience supporting Office 365 , SharePoint Online, Teams, OneDrive, Yammer, O365 Groups etc in an Enterprise Environment. Prefer experience in Box Drive and migrations from Box to SharePoint and Onedrive. Experience working with service applications user profile, search, BCS and secure store. Experience working with customers troubleshooting issues, providing innovative and creative solutions to different challenges. Experience working with Migrations from Cloud to Cloud. Experience working with multiple teams in a huge collaboration environment. Experience in PowerShell scripting for Administrative or engineering projects required. Experience with Sharegate tool required. Strong understanding of generally accepted system administration methodologies, tools, and techniques, and desire to instill these practices in both individual and teammates work. Experience working with Managed Service Providers preferred. Understanding of networking and common datacenter infrastructure Good written documentation skills and demonstrable experience of documenting systems and procedures Ability to communicate to all levels of audience and structure messages in keeping with the listeners experience, background and expectation Ability to adapt to a fast paced and ever evolving business and technology landscape Ability to collaborate and work with team members in and out of the SharePoint environment spanning multiple geographic sites and various lines of technology platforms Ability to organize task and set priorities with minimal supervision while raising awareness to issues or conflicts before it impacts deadlines and goals Experience with and wiliness to follow a strict change management and incident tracking process Excellent troubleshooting skills with a scientific approach to problem investigation and resolution Thorough understanding of working principles, and experience supporting SharePoint, Nintex Forms/Workflows, Custom Solution deployments/support Ability to design and create basic sites/solutions using OTB SharePoint webparts/layouts/pages etc. Lead SharePoint Engineering projects with minimal supervision. Experience in administrating a highly available multi-platform/site SharePoint environment Requirements:
Required SharePoint knowledge: Office 365, SharePoint 2013, SharePoint Online
Preferred - Experience in Microsoft Windows technology including AD, DNS, Firewalls, Certificates and other network concepts. What are the top 3-5 skills requirements should this person have?
1. Cloud architecture, firewalls, system integration. 2. Experience with Box Drive APIs and Administration. 3. Cloud to Cloud migrations. 4. O365 PowerShell experience. 5. AD, DNS, Firewalls, Certificates and other network concepts. Position ID: DYESJP00017137 Title: Project Manager (Mergers and Acquisitions) Location: North Chicago, IL Duration: 12 Months
Locals Preferred
Primary Needs: Position will reside within the Pharmaceutical client Business Technology Solutions (BTS) Strategy & Continuous Improvement Team. BTS is driving and supporting a full business systems integration of a company recently acquired by Allergan Aesthetics/Pharmaceutical client. As part of the integration, there are multiple business processes across the organization that are currently under review to determine integration strategies, and if relevant, collect requirements for integration support from BTS. This role will work closely with the BTS Deal Lead for Mergers, Acquisitions, Partnerships & Alliances to coordinate and align multiple parallel workstreams. Current business processes under review to include in these parallel workstreams may include: o E-Commerce / Ordering o CRM, Sales Reporting & Sales Training o IVR & Shared Mailboxes o Marketing Automation & Promotional Materials o ERP & Related Reporting o QMS & Compliance Training o Document Management System o Supply Planning & Demand Planning o Product Lifecycle Mgmt. o Service Management
This Project Manager may be asked to lead multiple workstreams from above list. Therefore, we require a flexible individual with the following qualities: o High capability for professional interaction o High attention to detail o Comfortable in a fast-paced environment o Must be a quick learner and open to feedback
Candidate should be an experienced Project Manager (5 10 years required). Candidates experienced with M&A project management will gain priority. Excellent communications skills and ability to present and interact with senior leadership across the organization, inside and outside of BTS Strong project management skillset needed, including proven ability to lead and drive project success. Should be well organized with the ability to review and track the project schedule end to end. Must be a self-starter, able to manage a variety of projects, and be able to communicate to leadership. Will conduct meetings with project team members and key stakeholders, publishing meeting minutes. Will manage weekly and monthly progress reporting, as well as tracking project financials for budget adherence. Candidate must possess strong interpersonal, collaboration and communication skills given the high degrees of strategic impact and project complexity, along with potential senior executive interactions. Will work with a matrixed Pharmaceutical client team. Currently there is no expectation of managing Pharmaceutical client vendors. Fully remote acceptable, with expectation candidate will work hours aligned with a Lake County, IL team based in the Central Time Zone. Contract to run from candidates start date through October 28, 2022. Applicants must be U.S.-based and able to work full time. Will execute and deliver in line with below expectations.
Expectations: Develop, execute, and manage project(s) within the defined scope. Lead all aspects of the project lifecycle, working with project sponsors/key stakeholders, team members, and management to oversee all phases of project completion. Build and manage projects work breakdown structure, milestones, risks, issues, and deliverables within the constraints of human and financial resources and changing priorities to ensure the successful completion of the project. Ensure transparent reporting of project status, issues, risks, and financials. The individual will rely on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. Be able to work under general supervision. A certain degree of creativity and latitude is required.
Specific Responsibilities: Drive Project Success and Completion: Understand and drive leadership of the project to success. Build key relationships with stakeholders, mentor team members and demonstrate leadership at all levels. Initiate and Plan Project: Works with business and IT management to establish and gain consensus on project goals, objectives, financials, and deliverables. Project Control: Assess the degree to which changes to scope, issues and risks will affect the project, working with business and IT management and sponsor to gain agreement for resolution. Measure performance to assure the project is progressing as compared to original plan and budget. Executing and Closing Project: Develops and executes a work plan obtaining authorized resources to ensure all activities are performed. Leads team in delivering project scope. Gather lessons learned and obtain final project approval from sponsor and stakeholders. Project Communication: Communicate project progress by producing project reports to provide timely and accurate project status and decision support information to project teams, business, and IT management. Makes recommendations based on current project status to resolve issues and manage risks. Resource and Team Management: Coordinate resources to ensure project needs are addressed and effectively assign tasks and deliverables to team members based upon their abilities. Motivates project team to deliver project outcomes. Quality Management: Responsible for compliance with applicable Corporate and functional policies and procedures. Decisions: Make decisions that impact project level activities. Drive Continuous Improvement of Project Process and Governance: Will continually examine Plans/Risks/Issues to identify gaps in project communication or process, and holding project team accountable for improvement, to drive proactive solutions as the project is ongoing. Escalate issues that need Permanent Process changes.
Qualifications: Candidate should be an experienced Project Manager (5 10 years required). Candidates experienced with M&A project management will gain priority. This Project Manager may lead multiple workstreams from above list. Therefore, we require a flexible individual with the following qualities: High capability for professional interaction High attention to detail Comfortable in a fast-paced environment Must be a quick learner and open to feedback Applicants must be U.S.-based and able to work full time.
Preferred Qualifications: Experience with using Clarity PPM. Familiarity with Organization Change Management experience/knowledge. Note: no requirement of a PMP certification for this role. Pharma experience preferred. Thanks & Regards
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