HI,

Hope you are doing great!

This is Harry from Dynamic Enterprise Solutions. We have urgent requirement 
with one of our Direct client's (No hidden Layers) , please review below job 
description and let me know your interest


Position ID
Job Title
Location
Duration

DYESJP00018662

Service Now Business Analyst

North Chicago, IL

6-12 Months+

DYESJP00018661

BSA, Training Lead

North Chicago, IL

6-12 months+

DYESJP00023717

R & D Engineer / Manufacturing Engineer

Temecula, CA

12 Months+



Position ID: DYESJP00018662

Title: Service Now Business Analyst
Location: North Chicago, IL

Duration: 6 Months+

Locals preferred - Hybrid remote- must work onsite at least 3 days a week Lake 
County, IL



Description:



Top Must have skills
1. ITIL methodology
2.Problem Solving/Root cause assessment
3.Service Management

Nice to have skills
1. Vendor management
2.Project management
3.Technical acumen especially power BI/data analytics skills


Description:

The Service Analyst is accountable for confirming that the appropriate 
production processes and quality metrics are executed for Pharmaceutical 
client's Applications that are scored with low risk and complexity. The role 
will also provide support and prioritization for the execution of Application 
Maintenance and Support tasks and some critical production services.

Responsibilities :
List up to 10 main responsibilities for the job. Include information about the 
accountability and scope.
* Offer oversight for some critical production services including: Incident, 
Problem, Service Transition and Disaster Recovery and seek assistance for other 
critical services such as: Audit, Validation and Compliance.
* Provides support for audit requests for the ACOE.
* Reviews the Disaster Recovery plan and schedule to ensure that the service 
providers exercise test drills and execute the plan as designed.
* Assists providers in coordinating with 3rd party hosting or 
Software-as-a-Service (SaaS) providers on recovery capabilities.
* Accountable for ensuring that the Service Transition process is fully 
executed by the provider and provides feedback into the existing Change, 
Release and Deployment management processes.
* Reviews the Service Providers application and technical documentation such as 
Request for Change, operating procedures and technical and non-technical 
specifications and provides feedback and approval as appropriate.
* Evaluates the Service Providers reported trends and the process improvement 
recommendations to help identify areas where preventative maintenance might be 
performed to improve Applications efficiency, in terms of both the performance 
of the Applications and any related maintenance and support efforts.
* Responsible for reviewing the service provider Service Level Agreements on a 
regular basis and providing oversight for any action plans that are required to 
address performance issues.
* Performs daily reviews of ticket activity: queue levels, processing 
efficiency, backlogs, aging levels along with prior day Incidents to ensure 
that ticket processing and the
problem Management engines are performing within expected operating parameters.
* Serves as primary Pharmaceutical client contact point and first level of 
escalation for Incidents and Problems. Assists with the prioritization and 
escalation of system recovery issues with Cross-functional, Build and 
Infrastructure teams.
* Participate P1- P2 MIM bridge and on call rotation and confirms business 
impact.

ROLES
* Assists MSPs in ensuring that all the user access to IT systems are properly 
controlled and authenticated and segregation of duties are maintained.
* Will coordinate an annual access certification process ensuring that current 
users still require access to applications under their responsibility.
* Seeks assistance from senior personnel in performing the initial business 
risk assessment for Maintenance and Support and Minor Enhancement activities.
* Partakes in vendor performance meetings and operational reviews.
* Supports vendor initiated continuous improvement performance plans.
* Participates with supplier personnel regarding short-term architecture 
strategy development and provides recommendation as it relates to Application 
performance or continuous improvement.
* Performs post installation analysis including lessons learned and provides 
recommendations for continuous improvement implementations as needed.
* Provides inputs to the technical reports and documentation that confirm the 
Root Cause Analysis for Incidents and Problems.
* Contributes to the development of new or the refinement of existing critical 
Service Operations and/or Service Transition processes.

Qualifications :
List required and preferred qualifications up to 10). Include education, skills 
and experience.
* Bachelor degree in Information Technology, Computer Science or Computer 
Engineering.
* Minimum of 2-4 years of combined experience in Information Technology.

PREFERRED QUALIFICATIONS
* Bachelor degree in Business Administration, Computer Science or Computer 
Engineering.
* Knowledge of (could be a platform or a vertical such as Oracle, or Life 
Sciences Pharmaceutical Research and Development or Financial application 
technologies, etc.).
* Ability to prioritize and multi-task.
* Strong problem resolution skills.
* Demonstrated ability to work within cross-functional teams towards task 
completion.



Position ID: DYESJP00018661

Title: Senior BSA, Training Lead

Duration: 6 Months+
Location/Site: Onsite Lake County, IL must be able to Travel between the 
Chicagoland Campuses to teach users how to use meeting room technology



Locals only - Hybrid Remote (3days onsite / 2 days remote per week)



* Clarity? Yes


Description Details
Senior BSA, Training Lead

Purpose:
* This role will work with our business partners, key stakeholders, and various 
global teams to deliver new intranet sites and pages in the Unily Platform for 
My Pharmaceutical client, our company intranet portal. This role will have a 
strong project management background as they partner with the business to 
provide guidance, planning, and building of sites/pages in Unily.

Key Responsibilities Include:
* Build on technical skills by learning about the Unily platform and key 
integrations with other systems like O365, SharePoint and Teams
* Diverse networking and collaboration experience to participate in planning 
meetings with our Global Colleagues and Leadership Teams
* Manage Unily projects from start to finish from gathering requirements, 
building out sites and pages through delivery.
* Applies analytical thinking skills to diagnose and make recommendations on 
the Unily platform. Incorporates knowledge of business and technology to make 
recommendations.
* Translates data gathered from user discussions into business requirements. 
Identifies business/system needs and recommends solutions. Assists with testing 
strategies and develops preliminary findings. Work is performed and technical 
decisions are made with a high degree of independence after appropriate 
training in the Unily platform.
* Manages projects according to milestones and completes tasks assigned

Qualifications:
* Bachelor's Degree plus 5 years technical experience, or Master's degree plus 
3 years' experience
* Experience in a Business System Analyst or Project Management role
* Systems Testing experience required
* IT Implementation experience
* Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Years of experience/education and/or certifcations required:
* Bachelor's Degree plus 5 years technical experience

What are the top 3-5 skills requirements should this person have?
* Training mindset- expereince building out training programs
* Project Management expereince
* Strong people skills- the ability to communicate with business partners and 
Sr Level
* Excellent organizational skills, attention to detail, and strong oral and 
written communications skills
* What is a nice to have (but not required) regarding skills, requirements, 
experience, education, or certification?
o Master's degree

* Will there be Domestic and/or International Travel? No
*


Interview Process
* 1 hour Panel interview on Video



HI,

Hope you are doing great!

This is Harry from Dynamic Enterprise Solutions. We have an urgent requirement 
with one of our Direct clients (No hidden Layers) , please review below job 
description and let me know your interest



Position ID: DYESAB00024717

Title: R & D Engineer / Manufacturing Engineer
Tenure: 6 months+
Location: Onsite at least 3 days per week Temecula, California

Rate: $ 50/HR (max) - Not negotiable.



All Visa are accepted



Locals Preferred -  Onsite at least 3 days per week



Description:



looking for R&D experience or product development work

This will be an operations support role with some R&D support.

Responsibilities
* Generate protocols and reports for process validations and equipment 
qualifications
* Operations support and completing documentation in a timely manner and in 
accordance with business standards procedural issues
* Assess manufacturing deviations to determine compliance with specification 
and procedures.
* Supports CAPA activities.
* Support compliance and validation programs by reviewing and maintaining 
records, preparing metrics, and tracking action items.
* Apply scientific knowledge, engineering knowledge, mathematics and ingenuity 
to complete moderately complex assignments with little to no supervision.
* Works with limited direction; independently determines and develops approach 
to solutions; completed work is reviewed from a relatively long-term 
perspective for desired results; identifies and quantifies technical risks and 
their consequences relative to the success of part of a project and recommends 
action; decisions or recommendations would typically result in achieving 
critical departmental and/or project objectives; drives functional performance 
that ensure cross-functional standards and expectations are met;.
* Responsible for implementing and maintaining the effectiveness of the Quality 
System.

Experience/Background
engineering and/or operational experience to develop the competence to meet the 
skills and responsibilities of the position.
Strong technical knowledge and application of concepts, practices and 
procedures. Ability or aptitude to work on problems that are complex in scope 
where analysis of situations or data involves multiple competing factors. 
Ability to form and develop interpersonal, professional relationships; display 
socially and professionally appropriate behavior. Ability to work independently 
and in groups; ability to work cross-functionally. Demonstrated initiative and 
problem-solving skills; critical-thinking skills. Ability and aptitude to use 
various types of databases and other computer software. Ability to prioritize. 
Strong organizational and project management skills. Demonstrated competency 
with financial systems and in fiscal controls. Ability to quickly gain 
knowledge, understanding or skills and is willing to learn. Engineers trained 
in one branch of the Engineering field may work in related branches of 
engineering provided demonstrated transferable skills.







Thanks & Regard's

Harry John
Dynamic Enterprise Solutions Inc
1801 Hicks Rd, unit A
Rolling Meadows, IL -60008
(847) 701-5896 /(c) 224-635-0898

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