Hello *Associate*, Hope you are doing well We have below requirement open. Please send me your genuine candidate on my email ID *ifthek...@canopyone.com <ifthek...@canopyone.com>*
*Position: ServiceNow Business Analyst* *Location: **Trenton, NJ* *Interview Mode: **Both Phone and In Person* *Local Candidates only* Looking for a Business Analyst to work with DOL Staff to identify and document existing paper-based workflows that can be stream-lined and automated in the Service Now system. Resource will also identify reports/SLAs and KPIs. *Note: Position is Hybrid requiring work On-Site 2-3 days / wk. Agency can be flexible with On-Site work down the line. Most likely there will be an extension.* Excellent Effective communication skills, listening, written and verbal Required *Need:* Resource is needed to meet with the various parties in each process, document the current activities, see if these activities can be stream-lined, gain consensus on the stream-lined approach and build this process into Service Now. Resource is needed to identify reports/ SLAs and KPIs that come out of the box to measure the performance and timeliness of these activities. Resource will need an understanding of the available types of business rules, triggers, criteria and actions used to construct the automation of these workflows. *KNOWLEDGE AND EXPERIENCE* • ITIL/ Service Management – 2 years • ServiceNow, FootPrints, or other ITSM tools experience – 2 years • Knowledge of the available types of rules, and the triggers, criteria and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment - 2 years *DUTIES AND RESPONSIBILITIES* • To identify repetitive workflows that can be automated. • Meet with the users in workflows and document the current activities, develop automated workflows for these processes. • When needed, recommend improvements to existing processes to eliminate non-value-added steps. • Knowledge Transfer to existing state staff so they can build these workflows in the future. *REQUIRED SKILLS* • Experience with Service Management (Service Now (preferred) similar IT Service Management Tools) - 2 years • Strong technical problem-solving skills – 2 years • Effective communication skills, listening, written and verbal; ability to communicate complex concepts to technical and non-technical stakeholders • Experience automating workflows in a Service Management application – 2 years *DESIRED SKILLS* • Knowledge of Service Now Service to automate workflow management • Process improvement • Ability to identify value-added steps and eliminate non-value-added steps in workflows • Identifying and establishing KPIs and reports *EDUCATION* • Bachelor’s Degree or equivalent certification *Thanks & Regards* *Mohammed Ifthekharuddin* Tel: 703-831-8282 Ext 223 Cell: 323-825-5662 Email: ifthek...@canopyone.com Web: www.canopyone.com <http://canopyone.com/> -- You received this message because you are subscribed to "rtc-linux". Membership options at http://groups.google.com/group/rtc-linux . Please read http://groups.google.com/group/rtc-linux/web/checklist before submitting a driver. --- You received this message because you are subscribed to the Google Groups "rtc-linux" group. To unsubscribe from this group and stop receiving emails from it, send an email to rtc-linux+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/rtc-linux/CAHa9xHDA2ey%3DkT%3D1z7GLZF66GcrCoy7um%2B6hB078g%2B%3DG2R4Vdw%40mail.gmail.com.
