Hello *Associate*,

Hope you are doing well
We have below requirement open. Please send me your genuine candidate on my
email ID  *ifthek...@canopyone.com <ifthek...@canopyone.com>*


*Position: Dynamics 365 Lead *
*Location: Richmond, VA 23219*
*Both Phone and In Person*
*Hybrid*

*Local Richmond, VA candidates strongly preferred
*Candidate must be able to work onsite as needed, up to 3 days/wk
*Initial interview is webcam and may request In-Person Interview if needed
**Assignment to be extended beyond 6/30, possibly 24 months
Client is looking for a D365 Lead to spearhead the deployment,
customization, and management of Microsoft Dynamics 365 projects especially
in the Customer Engagement (CE) module. This role involves leading the
implementation, and continuous improvement of the CRM system to enhance
business processes. The ideal candidate will have a strong background in
Dynamics 365 CRM solutions, Dataverse, and the ability to translate
business needs into technological solutions.
*Responsibilities:*
· Aid in the requirements gathering, fit-gap analysis, design,
configuration, implementation, testing, and support of D365 solutions.
. Serves as the primary point of contact and subject matter expert for all
CRM development related issues, concerns, and needs.
· Expertise in Dynamics 365 Customer Engagement – Customer Service and
Power Apps/Automate development.
· Design, develop new web components using .NET, SQL, Azure, Power Platform
(Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
· Demonstrated experience in Microsoft Dynamics 365 customization,
configuration, development, deployment, and usage.
· Strong experience with troubleshooting and remediation of technical
issues Dynamics 365 issues; document solutions, and work with system
administrators and other IT resources to implement fixes.
· Manage entity ownership; manage entity properties; understand system and
custom entities
· Implement workflows; identify workflow types; implement dialogs and
custom actions; identify when to use business process flows, workflow
dialogs, and custom actions.
· Create business process flows; enable business process flows; work with
steps, stages, and categories; work with multiple entities; use conditional
branching; implement role-driven business process flows.
· Strong knowledge of Microsoft’s licensing model for Dynamics 365 and
Power Platform.
· Adhere to best practices when implementing business solutions and
define/refine a governance approach for the platform’s use at VDOT.
· Develop and disseminate documentation (requirements, recommendations,
technical analysis, etc.) on platform usage.
· Prepare mockups/prototypes based on requirements and use knowledge of
Power Platform features/tools to offer solutions that meet business needs.
· Function as a liaison between IT and the business units; serve as a point
of contact for issue logging, tracking, and resolution.
· Assist customers in discerning between Dynamics 365/PowerApps/Power
Automate and other technology offerings when gathering requirements;
identify efficient solutions and recommend alternatives to meet business
needs.
· Contribute to improving our processes and policies within the Business
Enablement Services program.
· Preferred Experience with DevOps in Power Platform (Power Pipelines/ALM
Accelerator)


*Thanks & Regards*

*Mohammed Ifthekharuddin*

 Tel: 703-831-8282 Ext 223 Cell: 323-825-5662
  Email: ifthek...@canopyone.com  Web: www.canopyone.com
<http://canopyone.com/>

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