Hello *Associate*, Hope you are doing well We have below requirement open. Please send me your genuine candidate on my email ID *[email protected] <[email protected]>*
*Position: MS Dynamics D365 Functional Business Analyst* *Location : Remote* *Type: Contract* *Responsibilities:* *Requirements Gathering and Analysis:* Conduct thorough analysis of Client' current D365 Omnichannel implementation and identify gaps and areas for improvement. Collaborate with key stakeholders, including existing patients, customer service, scheduling/rescheduling, client operations, IT, and executive leadership, to gather and document business requirements. Translate business needs into clear and actionable requirements documents and functional specifications. *System Enhancement and Integration:* Work closely with the IT team to address issues with SMS, chat, and email functionalities and ensure seamless integration within the D365 Omnichannel system. Identify opportunities to enhance voice capabilities and streamline voice queues, in alignment with Client' goals to route calls effectively. Lead efforts to deploy additional bots to manage Client queues and improve customer engagement. *Data Management and Process Improvement:* Address challenges related to the integration of Central Reach with D365 and develop strategies to eliminate the need for manual data entry and "swivel chair" processes. Streamline intake and referral processes to ensure efficient coordination with scheduling and rescheduling workflows. Collaborate with stakeholders to optimize customer record management within both Central Reach and D365 systems. *Qualifications:* Bachelor's degree in Business Administration, Information Technology, or a related field. Master's degree preferred. Proven experience as a Business Analyst, preferably in the healthcare or technology sector. Strong understanding of CRM systems, with specific experience in Microsoft Dynamics 365 Omnichannel solutions. Excellent analytical and problem-solving skills, with the ability to translate business needs into technical requirements. Experience with process improvement methodologies such as Lean Six Sigma is highly desirable. Strong communication and stakeholder management skills, with the ability to work effectively across functional teams. Proven track record of successfully delivering projects on time and within budget. *Thanks & Regards* *Mohammed Ifthekharuddin* Tel: 703-831-8282 Ext 223 Cell: 323-825-5662 Email: [email protected] Web: www.canopyone.com <http://canopyone.com/> -- You received this message because you are subscribed to "rtc-linux". Membership options at http://groups.google.com/group/rtc-linux . Please read http://groups.google.com/group/rtc-linux/web/checklist before submitting a driver. --- You received this message because you are subscribed to the Google Groups "rtc-linux" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/rtc-linux/CAHa9xHCCWCtS64oJyMBgMVmM99XRV7wih0Ptk-%2BLEur3M0q7Og%40mail.gmail.com.
